- +6281377790601
- ajad@msti-indonesia.com
- Mon - Sat: 08:00 - 15:00
_
Articles
Articles
Optimalisasi Pelayanan Pelanggan Pada PT Jasamarga Bali Tol
kadek Doni Winarno, I Gst. Agung Pramesti Dwi Putri, Nengah Widya Utami
View Author Affiliations
- kadek Doni Winarno: Universitas Primakara, Indonesia
- I Gst. Agung Pramesti Dwi Putri: Universitas Primakara, Indonesia
- Nengah Widya Utami: Universitas Primakara, Indonesia
Share Article:
Abstract
The internship activities carried out at PT Jasamarga Bali Tol aim to gain an in-depth understanding of operational processes and customer service dynamics in the toll road industry. Through direct observation in the field, interviews with various stakeholders, and comprehensive analysis, intern students succeeded in identifying a number of development opportunities that could provide added value to the company. Good observation, communication and analysis skills have enabled intern students to formulate recommendations that are practical and oriented towards improving service quality and company competitiveness. The evaluation results show that the internship activity can be assessed as very good, not only in terms of achieving goals, but also in developing the intern's professional competence. The suggestion put forward is to expand the scope of internship activities to strategic aspects of the company and provide opportunities for intern students to be directly involved in implementing recommendations. Overall, student collaboration can be used as an example of best practice for other companies.
Keywords
Author Biographies
kadek Doni Winarno
Universitas Primakara
Program Studi Sistem Informasi Akuntansi, Fakultas Teknologi Informasi dan Desain, Universitas Primakara, Kota Denpasar, Provinsi Bali, Indonesia.
I Gst. Agung Pramesti Dwi Putri
Universitas Primakara
Program Studi Sistem Informasi Akuntansi, Fakultas Teknologi Informasi dan Desain, Universitas Primakara, Kota Denpasar, Provinsi Bali, Indonesia.
Nengah Widya Utami
Universitas Primakara
Program Studi Sistem Informasi Akuntansi, Fakultas Teknologi Informasi dan Desain, Universitas Primakara, Kota Denpasar, Provinsi Bali, Indonesia.
Article Identifiers
- Article Title: Optimalisasi Pelayanan Pelanggan Pada PT Jasamarga Bali Tol
- DOI: 10.59431/ajad.v4i3.385
- Publication Date: 2024-12-01
- Journal: AJAD : Jurnal Pengabdian kepada Masyarakat
- Volume: 4
- Issue: 3
- Pages: 525-530
References
-
Andriani, S., Murdowo, D., & Firmansyah, R. (2018). Analisis Desain Interior Kantor Call Center Telkomsel di Gedung Infomedia Nusantara Bandung dengan Pendekatan Psikologi Ruang. Idealog: Ide dan Dialog Desain Indonesia, 3(1), 61-74.
-
Deary, M., & Nasution, M. I. P. (2023). Menganalisis Penerapan Pembayaran Pintu Tol Menggunakan Kartu Elektronik Sebagai Pengganti Uang Kertas. Jurnal Ilmiah Ekonomi dan Manajemen, 1(4), 79-82. DOI: https://doi.org/10.61722/jiem.v1i4.296.
-
Fatimah, F. (2015). Strategi Pemasaran Berbasis Syariah Bagi Ritel Tradisional Agar Mampu Bersaing Dengan Ritel Modern. Jurnal Manajemen Dan Bisnis Indonesia, 1(2). DOI: https://doi.org/10.32528/jmbi.v1i2.20.
-
Loardy, B., Bunawan, B., & Hartono, P. (2010). Aplikasi Point Of Sales Yang Terhubung Dengan Electronic Data Capture. no. Lc, 3-6.
-
Manullang, J., & Samosir, H. (2019). Pengaruh Pembangunan Jalan Tol Medan-Tebing Tinggi Terhadap Usaha Mikro Kecil Dan Menengah. Jurnal Ilmiah Akuntansi dan Finansial Indonesia, 3(1), 45-54. DOI: https://doi.org/10.31629/jiafi.v3i1.1516.
-
Ningrum, E. P. (2022). Keefektifan Manfaat, Kemudahan Penggunaan, dan Keamanan pada Minat Menggunakan E-Money dalam Meminimalisir Penyebaran Covid-19 pada Masyarakat di Masa Pandemi. Jurnal Sosial Ekonomi dan Humaniora, 8(1), 42-47. DOI: https://doi.org/10.29303/jseh.v8i1.4.
-
Nur’ain, A., & Susila, L. N. (2021). The Effect Of Service Quality And Product Quality On Loyality Electronic Money In Sukoharjo With Satisfaction and Trust As Intervening Variables. Jurnal Akuntansi Dan Keuangan, 6(2), 46-55.
-
Phuyal, P. (2024). Digitalization of government services and citizen satisfaction: A case study in Dhankuta district, Nepal. Prashasan: The Nepalese Journal of Public Administration, 56(1), 135-152.
-
Prananda, Y., Lucitasari, D. R., & Khannan, M. S. A. (2019). Penerapan metode service quality (servqual) untuk peningkatan kualitas pelayanan pelanggan. Opsi, 12(1), 1-11. DOI: https://doi.org/10.31315/opsi.v12i1.2827.
-
Putri, A. S., Widayati, C. C., & Perkasa, D. H. (2023). Pengaruh Service Quality, Servicescape, Dan Lokasi Terhadap Kepuasan Pelanggan Indomaret Drive Thru (Studi Kasus Pada Toko Indomaret Drive Thru Jakarta Barat). Jurnal Kewirausahaan dan Multi Talenta, 1(3), 73-81. DOI: https://doi.org/10.38035/jkmt.v1i3.68.
-
Sebayang, I., & Nurhaida, T. (2021). PENGARUH PELAYANAN CUSTOMER SERVICE TERHADAP KEPUASAN NASABAH TAPLUS MUDA PADA PT BANK BNI KCUMEDAN. SKYLANDSEA PROFESIONAL Jurnal Ekonomi, Bisnis dan Teknologi, 1(2), 19-25.
-
Shiba, S. H., Taniwijaya, H., & Slamet, S. (2021). Analisis Pengukuran Kinerja Teknologi Informasi Transaksi E-toll Menggunakan Metode IT Balanced Scorecard pada PT Jasa Marga Cabang Surabaya-Gempol (Doctoral dissertation, Universitas Dinamika).
Article Statistics
Downloads
Download data is not yet available.
Issue Information
Article Details
| Volume: | 4 |
| Issue: | 3 |
| Year: | 2024 |
| Published: | 2024-12-01 |
| Pages: | 525-530 |
| Section: | Articles |
Additional Information
How to Cite
Winarno, kadek D., Putri, I. G. A. P. D., & Utami, N. W. (2024). Optimalisasi Pelayanan Pelanggan Pada PT Jasamarga Bali Tol. AJAD : Jurnal Pengabdian Kepada Masyarakat, 4(3), 525-530. https://doi.org/10.59431/ajad.v4i3.385
License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
This work is licensed under a Creative Commons License.
Find This Article
Track citations and research impact
Dimensions
Scientific Connections
Scite
Citation Insights
Google Scholar
Find Articles
ResearchGate
Research Network
Semantic Scholar
Insights & Analytics
Connected Papers
Research Visualization
Crossref
DOI & Metadata
Garuda
Indonesian Journals
Scilit
Scientific Publications
BASE
Open Access Search
Zenodo
Open Repository
Unpaywall
Open Access Finder
OpenCitations
Citation Database
Click to explore metrics and citations
Our News & Similar Articles
Similar Articles
You may also start an advanced similarity search for this article.
Author Publications