FAQ
Welcome to the Frequently Asked Questions (FAQ) portal of Lembaga Mitra Solusi Teknologi Informasi (L-MSTI). Find quick, authoritative answers regarding our 15 multidisciplinary journals, Open Journal Systems (OJS 3.4) workflows, double-blind peer review protocols, Crossref DOI assignments, and publication ethics.
Knowledge Base
General Questions
Common inquiries regarding the L-MSTI publishing institution, software infrastructure, and access policies:
| What is L-MSTI and what journals do you publish? | Lembaga Mitra Solusi Teknologi Informasi (L-MSTI) is an independent scientific publisher based in Banda Aceh, Indonesia. We manage 15 peer-reviewed Gold Open Access journals spanning computer science, information systems, economics, health, engineering, food tech, social sciences, and STEM education. |
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| What software platform do you use? | All L-MSTI journals run natively on Open Journal Systems (OJS 3.4.0-11) developed by PKP, featuring modern submission tracking, integrated double-blind peer review, and Crossref metadata exporting. |
| Are your journals Open Access? | Yes, all publications are immediate Gold Open Access under the Creative Commons Attribution 4.0 International License (CC BY 4.0). Full text is freely available without paywalls. |
| What languages are accepted? | Submissions are accepted in English or Indonesian. All published papers feature comprehensive bilingual abstracts and keywords in both languages. |
Submission & Account Operations
Guidelines for managing user profiles, uploading drafts, and accepted file formats:
| How do I create an author account? | Click Register on the portal, complete your profile, and check "Author". A single account provides access across all 15 journals. |
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| Where can I download the paper template? | Each journal maintains a domain-specific template on its homepage under "Author Guidelines" or "Submissions". Submissions must strictly follow the official layout. |
| What file formats are accepted? | Primary manuscripts must be deposited in Microsoft Word format (.doc or .docx). Supplementary files may be submitted in PDF, Excel, or ZIP formats (max 10MB per file). |
| Can I track my submission status? | Yes. Authors can track real-time milestones (Desk Screening, Under Review, Revisions Required, Production) via their active OJS author dashboard. |
Peer Review Process
Details regarding evaluation models, timelines, and response requirements:
| What peer review model is used? | All L-MSTI journals enforce a strict Double-Blind Peer Review process involving at least two independent expert reviewers per manuscript. |
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| How long does the review process take? | Desk screening takes 3–5 days, peer evaluation takes 14–21 days, and total submission-to-decision averages 30 days. |
| How should I submit reviewer revisions? | Upload your modified manuscript alongside a point-by-point Response to Reviewers Table directly within your OJS author revision tab before the specified deadline. |
| What are the potential editorial outcomes? | Decisions include: Accept Submission, Minor Revisions Required, Major Revisions Required, or Decline Submission. |
Publication, Fees & Indexing
Information on Article Processing Charges, persistent identifiers, and database indexing:
| Are there publication fees (APC)? | Submission and peer review are completely free. Article Processing Charges (APC) apply only post-acceptance according to individual journal editorial policies. Waiver options exist for unfunded research. |
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| Will my published article receive a DOI? | Yes. All published papers are assigned a permanent Digital Object Identifier (Crossref DOI) during production. |
| How long until my accepted paper appears online? | Once accepted, copyediting, typesetting, PDF/XML conversion, and online publication are completed within 10 days. |
| Where are L-MSTI journals indexed? | Journals are indexed across Google Scholar, Crossref, Dimensions, Garuda, SINTA (accredited titles), and DOAJ target repositories. |
Technical & Portal Troubleshooting
Resolving technical access and file upload problems:
| How do I reset a forgotten password? | Visit the Login Page, click "Forgot your password?", and enter your registered email to receive a secure reset link. |
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| What if my file upload fails? | Ensure the file is in .docx format, under 10MB, and clear browser cache or test using an alternative browser (Chrome/Firefox). |
| Why am I not receiving email notifications? | Verify that notification settings are enabled under "View Profile" in OJS and whitelist journal@msti-indonesia.com in your email client. |
Publication Ethics & Integrity
Plagiarism thresholds, AI policies, and concurrent submission rules:
| What is the maximum allowed plagiarism score? | Manuscripts must maintain an overall similarity index strictly below 20% verified via Turnitin, iThenticate, or Copyleaks. |
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| Can I submit to multiple journals simultaneously? | No. Concurrent submission to multiple publications is strictly unethical under COPE standards. Manuscripts must be withdrawn before being deposited elsewhere. |
| What is the policy on Generative AI tools? | Generative AI (ChatGPT, Gemini, etc.) cannot be listed as an author. AI usage must be explicitly disclosed in the manuscript prior to References. |
| What are the 4 Mandatory Author Declarations? | All manuscripts must include explicit statements for AI Usage, CRediT Contributor Roles, Funding Sources, and Conflicts of Interest. |
Still Have Unanswered Questions?
If you require further clarification regarding editorial policies or technical support, please reach out to our central helpdesk team.
Support Email: journal@msti-indonesia.com
Helpdesk WhatsApp: +62 85277777449
Response SLA: Within 24–48 business hours
Office Hours: Monday – Friday, 08:30 – 17:00 WIB (UTC+7)