Contact Us
Welcome to the official contact portal of Lembaga Mitra Solusi Teknologi Informasi (L-MSTI). Our editorial helpdesk and technical support team assist researchers, authors, peer reviewers, and academic partners across our network of 15 multidisciplinary journals. For inquiries regarding manuscript submissions, peer review progress, indexing, or institutional partnerships, please reach out through our official communication channels below.
Contact Office
Editorial Helpdesk & Principal Contact
For general questions regarding journal policies, article processing status, copyright terms, or publication ethical concerns, please contact our centralized editorial office:
Publishing Institution
Divisi Riset & Publikasi Ilmiah
Lembaga Mitra Solusi Teknologi Informasi (L-MSTI)
Managing Contact
Editorial Support Helpdesk
L-MSTI Central Journal Network
Head Office Address
L-MSTI head office is located in Banda Aceh City, Aceh Province, Indonesia:
| Street Address | Jl. T Nyak Arief No. 68, Syiah Kuala |
|---|---|
| City / Region | Banda Aceh City, Aceh Province |
| Postal Code | 23121 |
| Country | Indonesia |
| Website | https://journal.msti-indonesia.com |
Support Categories & Inquiries
To ensure prompt routing, please use the recommended subject lines when contacting our support desk:
- Author & Submission Support: Questions regarding template formatting, OJS account access, or upload issues.
Email Subject: [Author Help] - [Target Journal Name] - [Query Topic] - Reviewer & Editorial Invitations: Inquiries regarding joining our international editorial board or submitting peer review reports.
Email Subject: [Editorial Join / Reviewer] - [Area of Expertise] - Publication Ethics & Misconduct Reporting: Formal reports regarding suspected plagiarism, AI misuse, or data integrity concerns.
Email Subject: [Ethical Concern] - [Journal Name] - [Article Title/DOI] - Institutional Partnerships & Indexing: Collaboration proposals from universities, research institutions, or database indexing agencies.
Email Subject: [Partnership Proposal] - [Institution Name]
L-MSTI Journal Network Directory
Each journal within the L-MSTI portal maintains an individual editorial office. You can access individual journal contact pages directly from our portal directory:
Click on any journal below to visit its homepage, view specific editorial team members, or access individual journal contact details:
Office Hours & Response SLA
| Working Days | Monday – Friday (Excluding Indonesian National Holidays) |
|---|---|
| Office Hours | 08:30 – 17:00 WIB (Asia/Jakarta, UTC+7) |
| Email Response SLA | Within 24 to 48 business hours |
| Emergency Support | Available via official WhatsApp helpdesk (+62 85277777449) |