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Articles

Pelatihan Penggunaan Chatbot Berbasis AI untuk Konsultasi Keuangan Usaha secara Mandiri

  • 1* Universitas Bosowa

* Corresponding Author: Muhtar Sapiri

Open Access
DOI
https://doi.org/10.59431/ajad.v6i1.790
Published
Pages
113–120

Issue

Vol. 6 No. 1 (2026)

AJAD : Jurnal Pengabdian kepada Masyarakat
APRIL 2026

Abstract

Dependence on professional financial consultants remains a persistent barrier for most SME owners, particularly those operating with limited resources and minimal exposure to formal financial education. The rapid development of Artificial Intelligence (AI) has created a concrete opportunity to address this gap — not through expensive systems, but through accessible tools such as AI-based chatbots. This community service program was designed to strengthen financial literacy and business self-reliance among SME owners through structured training on AI chatbot usage as a financial consultation medium. The program was carried out in three stages: training sessions, direct hands-on practice, and guided mentoring. A pre-test and post-test assessment was administered to measure knowledge gains across four indicators — financial literacy, AI concept comprehension, chatbot operation skills, and financial decision-making. Results show substantial improvement across all indicators, with the sharpest gains recorded in chatbot operation (114%) and AI comprehension (95%). Participants also reported greater confidence in managing daily financial records and making structured business decisions. These findings suggest that AI-based chatbot training is a viable, low-cost approach to accelerating the digital shift of SMEs in Indonesia.

Keywords

Artificial Intelligence Chatbot SMEs Financial Literacy

How to Cite

Sapiri, M. (2026). Pelatihan Penggunaan Chatbot Berbasis AI untuk Konsultasi Keuangan Usaha secara Mandiri. AJAD : Jurnal Pengabdian Kepada Masyarakat, 6(1), 113–120. https://doi.org/10.59431/ajad.v6i1.790

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Author Biographies

  • Muhtar Sapiri, Universitas Bosowa

    Program Studi Manajemen, Universitas Bosowa, Kota Makassar, Provinsi Sulawesi Selatan, Indonesia

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