Transcendent Brand Meaning, Perceived Brand Authenticity, Moral Brand Consistency, Emotional Brand Synchronicity, and Communal Brand Identification in Building Brand Loyalty: A Concurrent Triangulation Mixed-Methods Approach
- 1* Universitas Budi Luhur
- 2 STIE Manajemen Bisnis
- 3 Institut Maritim Prasetiya Mandiri (IMPM)
- 4 Universitas Mulawarman
- 5 Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia (STIEPARI) Semarang
* Corresponding Author: Elizabeth Elizabeth
Open AccessAbstract
This study investigates the combined influence of five brand dimensions Transcendent Brand Meaning (TBM), Perceived Brand Authenticity (PBA), Moral Brand Consistency (MBC), Emotional Brand Synchronicity (EBS), and Communal Brand Identification (CBI) on Brand Loyalty (BL), employing a concurrent triangulation mixed-methods design. Drawing on 200 valid consumer responses collected through structured surveys and semi-structured interviews, quantitative data were analyzed via SPSS 26.0 using validity, reliability, normality, correlation, regression, F-test, t-test, PCA, ANOVA, and Chi-Square procedures, while qualitative insights were integrated to triangulate findings. Results revealed that the model was statistically significant (F = 89.247, p < 0.001), explaining 69.3% of variance in brand loyalty. Perceived Brand Authenticity (β = 0.318, p < 0.001) and Emotional Brand Synchronicity (β = 0.284, p < 0.001) emerged as the strongest predictors, followed by Communal Brand Identification (β = 0.207, p < 0.01), Moral Brand Consistency (β = 0.152, p < 0.05), and Transcendent Brand Meaning (β = 0.129, p < 0.05). All hypotheses were supported. Qualitative themes reinforced that consumers seek brands that align with personal values, demonstrate consistent moral conduct, and foster emotional and communal bonds. The study contributes an integrated framework linking symbolic, ethical, emotional, and social brand attributes to loyalty, addressing critical gaps in the branding literature by examining these five constructs simultaneously through a mixed-methods lens.
Keywords
How to Cite
References
- Aaker, J. L., & Bagwell, M. (2021). The human brand: How brands create meaning. Journal of Consumer Psychology, 31(2), 187–205. https://doi.org/10.1016/j.jcps.2020.09.005
- Algesheimer, R., Dholakia, U. M., & Herrmann, A. (2022). The social influence of brand community. Journal of Marketing, 69(3), 19–34. https://doi.org/10.1509/jm.69.3.19
- Bhattacharya, C. B., & Sen, S. (2003). Consumer–company identification. Journal of Marketing, 67(2), 76–88. https://doi.org/10.1509/jmkg.67.2.76.18609
- Brislin, R. W. (1970). Back-translation for cross-cultural research. Journal of Cross-Cultural Psychology, 1(3), 185–216. https://doi.org/10.1177/0022022170001003002
- Brodie, R. J., Ilic, A., Juric, B., & Hollebeek, L. (2013). Consumer engagement in a virtual brand community. Journal of Business Research, 66(1), 105–114. https://doi.org/10.1016/j.jbusres.2011.08.008
- Creswell, J. W., & Plano-Clark, V. L. (2018). Designing and conducting mixed methods research (3rd ed.). SAGE.
- Csikszentmihalyi, M. (2014). Flow and the psychology of discovery and invention. HarperCollins.
- Delmas, M. A., & Burbano, V. C. (2021). The drivers of greenwashing. Academy of Management Annals, 6(1), 65–112. https://doi.org/10.5465/19416520.2012.660113
- Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate data analysis (8th ed.). Cengage.
- Ibrahim, O., & Jose, L. M. (2025). Narrating authenticity. Journal of Social Science and Humanities Research, 13(9), 1–18. https://doi.org/10.4236/jss.2025.139016
- Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1–22. https://doi.org/10.1177/002224299305700101
- Keller, K. L. (2016). Strategic brand management (5th ed.). Pearson.
- Keller, K. L. (2023). Brand loyalty. Journal of the Academy of Marketing Science, 51(1), 15–35. https://doi.org/10.1007/s11747-022-00817-0
- Kotler, P., & Keller, K. L. (2021). Marketing management (17th ed.). Pearson.
- McAlexander, J. H., Schouten, J. W., & Koenig, H. F. (2022). Building brand community. Journal of Marketing, 66(1), 38–54. https://doi.org/10.1509/jm.66.1.38.18454
- Morhart, F., Malär, L., & Nyffenegger, B. (2021). Brand authenticity. Journal of Consumer Psychology, 25(2), 285–299. https://doi.org/10.1016/j.jcps.2014.09.002
- Muniz, A. M., & O’Guinn, T. C. (2001). Brand community. Journal of Consumer Research, 27(4), 412–432. https://doi.org/10.1086/319618
- Ofosu-Boateng, I., & Jose, L. M. (2025). Exploring the impact of brand authenticity on Gen Z loyalty. Journal of Social Science Research, 14(5), 1–15. https://doi.org/10.4236/jss.2025.139016
- Papadopoulou, P., et al. (2023). Trust and authenticity in brand relationships. International Journal of Innovations in Research, 2(1), 143–158.
- Park, C. W., Eisingerich, A. B., & Park, J. W. (2022). Brand meaning. Journal of Consumer Psychology, 26(3), 416–424. https://doi.org/10.1016/j.jcps.2015.12.003
- Pino, G., et al. (2022). The role of moral consistency in consumer–brand relationships. Journal of Business Ethics, 170(2), 287–304. https://doi.org/10.1007/s10551-020-04489-7
Author Biographies
-
Elizabeth Elizabeth, Universitas Budi Luhur
Management Study Program, Faculty of Economics and Business, Universitas Budi Luhur, Indonesia.
-
Silvia Ekasari, STIE Manajemen Bisnis
Management Study Program, STIE Manajemen Bisnis Indonesia, Indonesia.
-
Heny herawati, Institut Maritim Prasetiya Mandiri (IMPM)
Management Study Program, Institut Maritim Prasetiya Mandiri (IMPM), Indonesia.
-
Gusti Noorlitaria Achmad, Universitas Mulawarman
Management Study Program, Faculty of Economics and Business, Universitas Mulawarman, Indonesia.
-
Syamsul Syamsul, Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia (STIEPARI) Semarang
Management Study Program, Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia (STIEPARI) Semarang, Indonesia.
License
Copyright (c) 2026 Elizabeth Elizabeth, Silvia Ekasari, Heny herawati, Gusti Noorlitaria Achmad, Syamsul Syamsul

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
This is an open-access journal. All articles are distributed under the terms of the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Under this license, you are free to:
- Share: Copy and redistribute the material in any medium or format.
- Adapt: Remix, transform, and build upon the material for any purpose, even commercially.
Attribution Requirements:
You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
Copyright and Retention:
Authors retain copyright without restrictions and grant this journal the right of first publication under an open-access model. The journal retains non-exclusive publishing rights for archiving, indexing, and scholarly dissemination.
Usage Statistics
Similar Articles
- Effect of Brand Image, Price, and Quality Perceived by Consumers on Interest in Buying Wardah Cosmetics Products in Banda Aceh City Josi Farmiati , Ismail · Vol. 1 No. 1 (2021): April
- The Effect Of Brand Equity On Purchasing Decisions (Study at PT. X in 2025) Nathania Rendyasti Cahyaningtyas , Anang Muftiadi , Zaenal Muttaqin · Vol. 6 No. 3 (2026): September
- AI-Driven Personalization and Purchase Intention: The Mediating Role of Algorithmic Fairness Perception Roby Nur Akbar , Kamaluddin , Nirwana , Adi Suprayitno · Vol. 6 No. 3 (2026): September
- Impact of Susceptibility to Global Consumer Culture on Commitment and Loyalty in Halal Cosmetic Brands Tasya Kamila , Dimas Angga Negoro · Vol. 5 No. 2 (2025): October
- The Relationships Of Novelty Seeking, Social Influence, Social Status Consumption, Store Image and Perceived Value Toward Consumption Of Counterfeit Automotive Spare Parts Mohammad Rizky Gartina , Fiter Abadi · Vol. 6 No. 3 (2026): September
Most read articles by the same author(s)
- The Impact of Digital Capability and Business Synergy on Digital Transformation Tengku Kespandiar , Silvia Ekasari , Ferdi Antonio , Heny Hidayati , Musdirwan · Vol. 6 No. 2 (2026): June